Reading and using the site
Any page here is fair game for your own reference, and printing or saving a page for a project at your home is fine. What is not allowed is republishing our wording elsewhere, folding it into another company's marketing, or feeding it to a machine learning system as training material. The images and layout on this site belong to us, and no license runs with a page view.
Automated crawlers, scraping bots and stress tools are not welcome. Neither is any attempt to poke at parts of the site a regular reader would never reach, or to use the pages in support of anything unlawful.
Every reader is on their own equipment and their own internet connection, and keeping both of those secure is the reader's responsibility.
Guides are general information
Everything filed under a cleaning topic here is broad information about how house cleaning works and where cleaning cannot safely reach. None of it stands in for a trained set of eyes in your own rooms. Reading a page cannot tell you whether a stain in your grout will come out with ordinary cleaner, or whether a dark patch on your tile is surface mildew or something a mold professional should look at.
The guides are here for one situation: a reader notices something in the home, wants a plain explanation of it, and picks up the phone. Homeowners who read a page and then try the work themselves are making their own decision. Where a job involves mixing cleaning products of any kind, climbing above the floor on a chair, counter, ladder or tub edge, cleaning the outside of a window above the ground floor, treating mold beyond small surface spots on tile and grout, scraping or sanding old paint, using oven cleaner or drain cleaner, pouring any chemical down a drain, or moving heavy furniture or appliances, the guide flags it as work to leave alone and names the right next step: a mold professional for growth on walls or after a leak, a painter for old paint, the City of Chicago's household chemicals facility for old cleaning products, or whatever trade handles that job.
The phone line
Calls to (312) 436-0710 are not recorded. Any voice message a caller leaves is stored by the phone service; how long messages sit and how to ask that one come down are covered in our privacy policy.
Legal notices, subpoenas and written grievances do not belong on the phone line. Documents like those need a mailing address. Ask on the call and the mailing address gets shared.
Prices are set after a look at the home
No page on this site is a price for the cleaning in your home, and no cleaning price gets set from a description alone. Two homes that look the same from the curb can call for very different work, and only a look at yours tells us what a real cleaning covers.
Once a cleaner is standing in the rooms, they walk through them, describe the cleaning the home actually needs, and name the price for your go-ahead before any work starts.
The price the cleaner names covers only the work described. If the first pass opens up more than the walk-through assumed, the cleaner pauses, tells you what changed, and waits for a fresh go-ahead before doing any of it.
Reaching us
Dial the number on this page and tell us a bit about the home. Until we get back to you, our house cleaning guides cover what to look at and what to leave alone.
Pages we link out to
Where a page here points at a public rule, the link goes to the office that published it. The City of Chicago Residential Landlord and Tenant Ordinance page covers renters and move-outs. The City of Chicago Office of Labor Standards' Domestic Worker Rights page covers the City rules that apply to anyone hiring a cleaner. The City of Chicago Department of Environment Household Chemicals facility page covers where old cleaning products go. Those pages are run by the City, not by us, and their authors decide what appears on them. If a link ends up pointing to a page the source has since moved or removed, call it in and we will point you to the current spot.
Where our responsibility ends
The site is published as it stands. Beyond what the law itself requires, there is no other promise attached to any page here. Errors in the wording, broken links and unplanned downtime get the fix a website can offer: we correct the page. Any harm to the reader's own device or internet connection is not on us.
Work our cleaners do in your home is a separate agreement, and these terms have nothing to say about it. That work is governed by what you agree with the cleaner before work starts and by Illinois consumer law, not by anything on this page. Nothing above tries to waive a right an Illinois homeowner already holds by statute, and any wording that would read that way is void as far as it needs to be for the rest to stand.
When these terms change
A new version replaces the old at the same web address, and the date at the bottom of the page moves forward the day it happens. Old wordings are not archived. When a change adds a new limit or removes an existing one, a short notice above the rest of the page flags the swap for at least sixty days after it goes in.
Governing law
The laws of the State of Illinois govern these terms, without regard to conflict of laws rules. If a dispute about the site itself cannot be worked out by phone, the state and federal courts sitting in Illinois are the proper venue.
Related pages
- Privacy policy covers what the phone system and the site logs collect.
- Accessibility sets the standard this site aims for and how to raise a barrier by phone.
- Questions about these terms go in by phone.
- What we work on describes the shape of a call with us.
- Our house cleaning guides hold the general reading these terms describe.
Effective date
These terms take effect on October 6, 2026.