Privacy policy

What a phone call keeps

A call to the number on this page drops into our phone system, and these items are noted:

The caller ID your carrier passes along.
A timestamp for when the call started and how long it ran.
Any voice message a caller leaves, which may include a first name, which part of Chicago the home is in, rooms and bathrooms, pets, building access, products you prefer or want avoided, and what you want cleaned.

Calls to this number are not recorded. A last name is not needed to open a job. Nobody on our end asks for a card number, bank information, a social security number or a driver's license, and if a caller volunteers any of that, it never gets written down.

What the website records

The pages here are built for reading. The server that answers each request writes an ordinary log line: which page was fetched, the time of the request, the browser identifier your device sent and a rough geographic estimate from the connecting internet address. Those lines sit on the hosting company's systems. They help us notice broken pages, see which topics readers actually open, and shut off clearly abusive traffic.

The site runs no advertising cookies. No outside analytics tools are set up on it today, and the server writes only the plain access line above. If any measurement tool is added later, this page will be updated to say what it does, where its data sits and how long it is kept, with a short notice above the body for a stretch after the change goes in.

When you use the callback form

Below the phone number on most pages sits a short callback form. It asks for a name, a return phone number and, if you want, a short note on what the home needs. The page you were on when you sent it goes along with the lead, so the next return call knows which kind of cleaning you were reading about. A lead is stored in a database for this business and emailed to the people who handle the calls to this service, and goes to no one else. Spam checking is handled by Cloudflare Turnstile, which only loads after you begin filling in the form, not when the page first opens.

Why any of it is kept

Four reasons sit behind everything above:

A description of the home has to come in before a visit can be set up around it.
Caller ID is what lets us call back about the message that came in.
A voice message is the shared reference for setting up the visit.
Hosting access logs are what the hosting company works from when a page breaks or a bot starts hammering it, which keeps the site up.

Leaving a voice message

Call the number on this page and say what the home needs. The phone service stores a caller's voice message until its regular deletion cycle removes it, up to 25 months on the vendor's platform. A message tied to a job that is not yet closed, an unpaid invoice, or a disagreement still being sorted, is held until that matter settles, and leaves on the same cycle after.

Who ever sees any of this

The people who handle the calls and the callback form submissions are:

Staff at this Chicago house cleaning service who need the record to run the job or ring you back.
The vendor that carries the inbound phone traffic and stores voice messages. The specific name is not printed on this page in case we move to a different one later, and a return call will name it when asked.

One other outside company holds a piece of what the website collects. The hosting company has the server logs described above. Court orders, subpoenas and formal government requests for a message or a log do get answered, and unless the order itself bars us from saying so, you are told that a request about you came through.

Nothing you share with us by phone, by form or by reading the site is sold, rented or passed to any advertising or data-broker network for advertising use. That one line covers the voice message, the written job record, the callback form and the website logs together.

How long each piece lives

Each kind of record has its own ceiling, and these are ceilings only:

Voice messages: held on the phone vendor's platform for up to 25 months, then deleted.
Website access logs: deleted on the hosting company's regular cycle.
The written job record (name, address, what the cleaner did, what was billed): kept as long as a bill or a claim is still open, then only for whatever stretch state and federal tax law requires of a record of this kind, and deleted after that.

Where a shorter period applies to any item on this list, that shorter period is the one that governs.

Getting a record changed or deleted

Requests about your records go through the phone, the same channel the rest of the business runs on. Call (312) 436-0710 with the request. You can:

Ask what we have on file against a given address or phone number. The address the job was at is enough to pull the record.
Ask that a particular voice message or job record be deleted. It gets deleted unless a bill or a claim is still active against it, in which case the return call names the one holding it up and roughly when it clears.

Nobody at this service texts a homeowner about these matters.

Children

This site exists for homeowners and renters arranging a cleaning, which is a decision adults make for the home they live in. Nothing on it is pointed at anyone under 13, and we do not knowingly take in information from a child. If a detail from a child ended up in a voice message or in notes taken from one by mistake, call (312) 436-0710 and ask for it to be removed.

Updates to this page

When wording here changes, the new text replaces the old at this same URL and the date at the bottom moves to the day of the change. A change that meaningfully shifts what we collect, or how long any of it is held, is called out above the body of the page for a while after it goes in, so a regular reader is not caught out. Prior versions are not archived here.

Terms of use sets the ground rules for reading the site and using the phone number on it.
Accessibility covers the reading standard this site is built toward and how to flag a barrier by phone.
How a call goes walks through what happens once you dial.
Common questions collects short answers to the things readers ask most.

Effective date

This privacy policy takes effect on October 6, 2026.